If you have a tracking number, please wait until 10 working days have passed.
Sometimes tracking can take a few days to update, even though the parcel is moving.
If you've ordered and had no confirmation - please check your spam folder!
Frequently Asked Questions
Yes, we offer international shipping to most countries.
Typically, you can expect your order to arrive within 5-8 days; however, during peak periods, shipping may take up to 8-15 business days.
If after placing your order you realise you’ve made a mistake or changed your mind, please reach out to us as soon as possible. If your order has not been shipped, we'll be able to cancel it and process a refund for you.
Please note that once an order has been shipped, we are unable to cancel the order.
To provide you with the necessary information, we've compiled a comprehensive shipping guide, found here. Typically, you can expect your order to arrive within 5-8 days; however, during peak periods, shipping may take up to 8-14 business days.
If your order hasn't reached you within this time frame, please don't hesitate to contact our dedicated support team and we will look into this for you.
You won't be burdened with customs charges when making a purchase from us. Any applicable charges are covered by us, ensuring you're never asked to pay them. If, by any chance, you encounter issues related to customs charges, please don't hesitate to get in touch with us.
You have the flexibility to initiate a return within 14 days from the date the item is marked as delivered. If you are unhappy with your order or you have received a faulty or damaged item, please reach out to us within 14 days of delivery and we will be able to assist you. Check our Return & Refund Page for more info. to help your customers to better understand your products or policies.